Yes, all orders are made to order. To ensure the most sustainable practices, our production process may take slightly longer but we believe it’s worth the wait to reduce waste and support a more eco friendly process.

Yes, we offer exchanges or refunds within 14 days for UK orders.

For international orders, we do accept returns within 14 days but do not offer exchanges.

Please ensure all returned items are:

• Unworn
• Tags and security labels intact

Each returned item will be carefully inspected before processing. For further details, please refer to our Terms and Conditions.

Yes, we offer customisation for sizing, sleeve lengths and from our existing colour ranges. To place a bespoke or custom order, please email us at info@done-london.com and our team will contact you to discuss details and costs.

Please note: Bespoke and custom items are non-refundable and non-exchangeable, as outlined in our terms and conditions.

We ship internationally! If your country appears to not be available at checkout, please contact us at info@done-london.com and we will assist you with your order.

Production and delivery typically takes 2-4 weeks. We always strive to deliver your order as quickly as possible. Once your order is ready for dispatch, you’ll receive a confirmation email with tracking details.

Yes, your order includes all shipping, duties, and taxes. However, shipping costs may apply for International returns.

We recommend tracking your package once you receive delivery details. If you’re unavailable to receive your package on certain dates, please notify us in advance at info@done-london.com.

• Refused Deliveries: Refused deliveries are not eligible for refunds.
• Lost Packages: Track your package carefully to avoid issues. If assistance is needed, contact us via the email above.